silversfall (silversfall) wrote in egl,

Need Help on BtSSB Order Mistake

Hi everyone, I need the community's help.  I received an order from BtSSB today, but there was a mistake in what they sent me.  Instead of an all black jacket, they sent me a blue striped one.  I've sent Baby an email detailing the mistake, but I would like to know about how fast they are to fix mistakes and if they do anything extra.  In a perfect world, I would like them to pay for shipping the item back to them and shipping the right item back to me, but I don't think that's going to happen.  So does anyone who's had a mistake happen to them, have any words of wisdom to offer? 

On a side note, the jacket they sent me was the exact one I almost bought, but decided not to considering I had nothing to go with it.


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