Usako Tanaka (carmila) wrote in egl,
Usako Tanaka
carmila
egl

  • Mood:

Amazing Customer Service

In light of recent "customer service" issues around here, I want to give massive kudos to Meta at how professional they are there.

Earlier this year, I preordered 3 items - the school blouse in talls, the crown skirt in pink/purple, and the sailor blouse in talls. On Saturday of this week, I received the package after months of waiting. (it was the school blouse they were waiting on!)

I tear into everything and start trying it on but there is a problem - the tie to the school blouse is missing. I search everywhere - the bags, the floor, all around my house - nothing. It would seem that the blouse is just a blouse. 

So, Monday morning I sent an e-mail to Meta about the issue. I even offered to send back the blouse for an exchange like their policy suggests (which would mean alot of extra time and I wouldn't get to wear this blouse for a while). Yesterday, I get an e-mail apology and a second e-mail stating that the tie is being sent EMS. They took care of th eproblem in less than 24 hours.

I would have to say, this is by far some of the best customer service I have experienced anywhere! They even wrote me an apology e-mail stating that they hope this wouldn't keep me from ordering Meta again and that they would like to keep me as a customer.

Has anyone else had nice customer service? I think it is time we give some praise vs. complaints. ^_^
Tags: *metamorphose
Subscribe

  • Help about Alice + Fururn

    Hello I'm looking for a dress and I found it on a Japanese store: Alice + Fururun About 8 years ago, i bought a BABY dress on this site. I…

  • Violetnoir's 2021 wardrobe

    A bit late but here is my wardrobe post for this year This year marks the 10 year anniversary of wardrobe posts for me, my wardrobe from 2011 was…

  • Z's 2021 Wardrobe

    Sneaking in at (beyond) the last second is Z's wardrobe, for the second year in a row! It looks like I skipped a year because we all said…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 29 comments
Previous
← Ctrl ← Alt
Next
Ctrl → Alt →
Previous
← Ctrl ← Alt
Next
Ctrl → Alt →

  • Help about Alice + Fururn

    Hello I'm looking for a dress and I found it on a Japanese store: Alice + Fururun About 8 years ago, i bought a BABY dress on this site. I…

  • Violetnoir's 2021 wardrobe

    A bit late but here is my wardrobe post for this year This year marks the 10 year anniversary of wardrobe posts for me, my wardrobe from 2011 was…

  • Z's 2021 Wardrobe

    Sneaking in at (beyond) the last second is Z's wardrobe, for the second year in a row! It looks like I skipped a year because we all said…