Earlier this year, I preordered 3 items - the school blouse in talls, the crown skirt in pink/purple, and the sailor blouse in talls. On Saturday of this week, I received the package after months of waiting. (it was the school blouse they were waiting on!)
I tear into everything and start trying it on but there is a problem - the tie to the school blouse is missing. I search everywhere - the bags, the floor, all around my house - nothing. It would seem that the blouse is just a blouse.
So, Monday morning I sent an e-mail to Meta about the issue. I even offered to send back the blouse for an exchange like their policy suggests (which would mean alot of extra time and I wouldn't get to wear this blouse for a while). Yesterday, I get an e-mail apology and a second e-mail stating that the tie is being sent EMS. They took care of th eproblem in less than 24 hours.
I would have to say, this is by far some of the best customer service I have experienced anywhere! They even wrote me an apology e-mail stating that they hope this wouldn't keep me from ordering Meta again and that they would like to keep me as a customer.
Has anyone else had nice customer service? I think it is time we give some praise vs. complaints. ^_^