Dear Sweet_sukie89, Needlesoup, zombieplaything,
This is Melinda from Milanoo.com, I am here on behalf the entire Milanoo team to express our appreciation to you guys for bringing milanoo here on livejournal. And sorry Sweet_sukie89, for shipping your blouse in the wrong size, second sorry goes to Needlesoup, for the ill-shaped blouse and the green lines. Last, I would like to present you ladies a great news, espcially good for Needlesoup since you mentioned only go for free shipping—there is an unconditional sitewide free shipping promotion campaign going on, it will end on Oct 1st (Shamelessly make an ad here).
I am not spying on you guys LoL, all staff in milanoo team who knows some English have gone through your posts more than one time. Purchaser from the PM department read your posts to gain some idea on what kind of sweet lolita dress to source on. The Logistic team also read, since they want to make sure your packages arrived promptly and integrally.
Our customer service representatives should be most loyal fans to your posts, your positive comments are the source engine which drives them move on, while you negative comments point out their mistakes and help them improve. I am here guarantee you, milaoo gonna have a elite CSR team in short, since we hired several former Newegg CSRs and fully understood how Newegg handle their customers. “Always go futher step to serve your customer” Newegg can do it, Milanoo can do it too.
Many people commebted on your post mentioned the stolen picture issue, someone even noticed we made some change on the picture background. Actually, all the pictures are from the suppliers, we don’t know where they got those pictures, so we made some change on them to avoid the copyright issue. We know the best way to obtain product pictures is too shoot on actual products, however, we are short of hands right now. We have planned such photographing division under the PM department, but we still can not make it happen shortly.
The entire milanoo team is huge family full of passionate, diligent, dedicated and customer-oriented members, with such team we surely can make milanoo more and more professional eccommerce company in the near future, thus to serve our worldwide customers better.