I am hearing terrible reviews of recent Rose Chocolat perchases.
I actually sent her a message regarding stelala
's post yesterday.
I was kind of surprized to see what she got for her order because RC is actually a widely trusted brand in Korea.
This was a brief lines I sent her yesterday.
" Hi. I want to tell you that recently EGL members are not very happy with RC because
1. It takes 15 weeks to get the shoes.
2. Actual shoes we recieved look very different from the pictures on the website.
3. Size is actually inaccurate.
I think most of your customers are our members in egl community.
On-line perchases are based on trust, but you are dissapointing us.
I actually loved your shoes and they are still my favorites, but I don't know what happened to you.
Could you give me some explanation please?"
And she replied,
"The problem was because of the bigger size orders. I have fixed all the problems now.
I am sorry to make you worry. I will work it out."
However, I read another bad review today, and I think it's time for us to send her a official message as a egl member.
I know she doesn't really communicate in English, so I will translate everything in Korean and send her.
So, if there is any question or request you want to ask her, please reply here.
Let's try to solve this problem maturely.