This is what I had ordered on Jan 14
On Jan 16, I got an email from Linda saying that the Unicorn Castle blouse was not in stock and asked if I would like something else or a refund. I was refunded for that item the same day. I sent Linda an email asking why I didn't get refunded for the shipping of the item and she that sometimes there's extra weight so they were going to wait until the package was shipped out. (Though I don't see why that's my fault) On Jan 18, I got another email saying that the headbows would have to wait till mid Feb to be shipped out. I decided to have all of my items shipped together at once in Feb.
On Jan 27, I got an email saying that my items were shipped. I received them very quickly on Jan 29. Here are the pictures of the items:
Everything was exactly as pictured. I actually loved the petticoat so much that I emailed Linda so that I can buy another one exactly the same in black to be shipped with my pending items. She told me how much the item would be plus $6 shipping and I paid. Then, I asked why I was being charged shipping if I wasn't refunded for the shipping on the blouse. She told me it was because the packs were shipped separately. I informed her that I wanted everything shipped together and that she sent them separately anyway. She said she would check on that.
It was Chinese New Year and they had gone on vacation and would be back around the 15 of Feb. I emailed them on the 17 and asked about the status of my order. She told me it would be another 10 days till it is all ready. On Feb 26, I filed a Paypal dispute just in case because it was very near the 45 days. Linda emailed me saying that she saw that and it was okay to keep the dispute open until I received my items.
On Feb 28, I got an email saying that the items were shipped and that the petticoat shipping cost was $12 so they used the $6 I had paid and the other $6 from the blouse since they admitted it was their fault for sending the items separately. On Mar 2, she emailed me saying that she would give me the tracking number on Monday since they hadn't gotten it yet being a weekend. She gave me the tracking number on Mar 3 and the package arrived the next day.
I didn't take a picture of the package since I forgot, but these were the items. The blouse is actually my favourite blouse that I own and everything is really beautiful. (The black petticoat is not pictured, but it's a CP petticoat so it's nothing new or special and I'm lazy)
Communication: 9/10
Linda was upfront with any and all issues concerning the order and was very quick to reply, however, I think there might have been a slight language barrier. There were a couple times that I didn't understand what she meant exactly and there was also the issue with shipping two separate packages when I asked for one.
Quality: 10/10
Everything is exactly as pictured and super soft. Prints are clear, lace is thick. I really love all of the items I bought. The only thing I can possibly complain about is that measurements are slightly off by an inch or so, but I have a lot of issues with blouses anyhow since I'm a bit busty so I'm not going to hold it against them as it's probably my fault.
Delivery Speed: 10/10
Arrives very quickly once shipped.
Website: 5/10
Their biggest downfall, in my opinion, is there website. I mean, it really blows. It's hard to navigate as some items don't appear under certain categories. If you register, it's incredibly hard to edit your cart and a few times I had to delete everything I had, just to remove one thing. The shipping is not an exact calculation. The English needs proof reading as some descriptions are confusing. The blouse I bought that was out of stock is still listed as in stock on the website, so it's deceitful since you don't know if something they have actually is in stock or what's going on with it until after you've ordered. Plus, I think the website is the main reason people think they're Milanoo. However, you can also order directly through email and send the money to their Paypal, which I would recommend for small orders.
Overall: 8/10
Once you get past the horrid website, it's actually a pretty decent experience especially with how friendly Linda is. It did take a long time to get all my items, but I feel like they worth the wait. Plus, I feel like the issue would not have happened if it weren't for the website. Plus, it was a Chinese national holiday, so it probably took longer for that reason. I do recommend them if you don't like to use shopping services and I definitely do not think they're Milanoo.
Kiseki on Storenvy Review
Kiseki is more of a fairy kei store than lolita, but I feel like this is something that I should share to those who are into other Jfashion like cult party and fairy kei or who would buy accessories from them. I ordered the Sheer Mini Skirt from them on March 15. On April 5, they went on vacation. There was no warning of this when I had ordered. I received an email from Storenvy on March 24 saying that my item had not been marked as shipped and to contact the store owner if I had not received the item yet. They also mentioned that I only have 45 days to file a Paypal dispute if I had not received the order so I should if I hadn't otherwise ignore the email. I emailed Kiseki to ask about the order and they said they were on vacation and that my order would be processed. I opened a Paypal dispute on March 25 and here is what happened:
From Buyer - Nicole
4/25/2014 19:44 PDT
I just want to open this just in case.
From Seller -
4/28/2014 10:16 PDT
Hello Nicole,
Please, understand that you can't open a dispute just in case. You can't acusse us without a reason. You order is being processed, our shop has been on vacations since 5th April to 28th April, so those days we've not worked and the orders has been paralized those days.
From Buyer - Nicole
4/29/2014 11:40 PDT
Excuse you, I have 45 days to open a case if something goes wrong. Considering I ordered this March 15, well before the time you're saying you were on vacation, something has indeed gone wrong. Trying to discourage me from having this dispute open looks extremely fishy on your part. I have every right to open a dispute if I haven't received my item and I haven't. If you're working on it then you have nothing to worry about.
From Seller -
4/29/2014 12:04 PDT
Yes, of course we're working on it, but you've to open a dispute when the order is shipped and not received, not when the order is processing and the shop is on vacations. Our shop takes around 15 days to process the order, it means that we've started to process the order about 1st April. We had to put the store on vacations because of a failure in the payment system, so that's because your order is delayed.
So please, understand that you're disrespecting us with this dispute.
From Buyer - Nicole
4/29/2014 12:16 PDT
Again, I only have 45 days to file a dispute. If for whatever reason I don't get the item, I do not have any other option for my protection. Not only that Storenvy recommended I do this. Who are you to tell me when I can and cannot open a dispute when it's been a month and a half and currently don't have the item I paid for? I couldn't care less if you're disrespected, I want to make sure I get the item as described or I get my money back. You're disrespecting me by arguing about this.
From Seller -
4/29/2014 12:45 PDT
You've 45 days to open a dispute, but if you don't receive your item because of out of stock, we'd refund you anyway.
Now I could think that you want the item for free, opening a dispute and don't hearing our reasons for the delay of the item.
As soon as we ship the item this dispute should be closed or maybe we could think that you want the item for free.
From Buyer - Nicole
4/29/2014 13:29 PDT
You said it takes 15 days to process the order and that you were on vacation since the 5th of April. That gives you since Monday March 31 to Friday April 4 that you could've shipped because I bought the item March 15. So yes, I did hear you. You're not understanding that Paypal doesn't care that you were on vacation or that you were processing, they give me 45 days from when I buy the item. I opened the dispute on day 35. If I didn't open this dispute or if I had closed it, I'm very sure I would've never gotten the item. There are tons of scam shops on Storenvy and this is not my first time dealing with one. I'll close the dispute when I have the item in my hands, thank you. And I'll be sure to leave you negative feedback for how appalling it is that you try to get me to close this dispute and even accuse me of trying to steal from you by having it open.
From Seller -
4/30/2014 07:04 PDT
I'm telling you that I'm feeling disrespected for your suspicious about our shop. We're not a scam shop, you can see our feedback with more than 300 sales in about 6 months since I've opened the shop.
And why are you so sure that you've never got the item? Again, we were on vacation because we had technical problems with the payment methods. Every customer I explained this has understand it, why don't you?
From Seller
4/30/2014 08:39 PDT
Hello,
I've decided that the best I thing I can do is cancel the order and refund you. I don't want you to get the item and leave us bad feedback anyway, because of you're not sure about our reputation and you think that I'm scamming you.
I hope this solution fits you.
A Refund was issued.
4/30/2014 08:41 PDT