honeyteaclover (honeyteaclover) wrote in egl,
honeyteaclover
honeyteaclover
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Questions About Innocent World Order Cancellation

Hello! I've run into a bit of an issue ordering from Innocent World and I was hoping that the community could help me figure out a solution...

When the Innocent World lucky packs were released a few weeks ago, I placed an order for one (specifically Lucky Pack B). I just found out last night that my boyfriend had also ordered one (Lucky Pack C) as a surprise Christmas present. This was a very sweet gesture, but now I feel like I'm stuck in a little bit of a dilemma, because I really do not want two huge LPs from IW. OK, that might sound strange, but... Based on LP openings I've seen in the past, a lot of items for the two LPs will likely overlap (that is, within a given round of LPs, most of the LPs will have the same set of items). I think I'd probably be able to sell off duplicates, but it'll just be a pain in the rear-end and it would be easier to have the cash available for any other purchases I want to make.

One of the issues is that the LPs are listed as reserve items on IW's website.

Under the shopping policy section of their website, IW writes:

"We do not accept cancellations once your order partially nor tottally after it is complete so please make your orders with due care. Please remember that we may not cancel your reservations soon after you send one even before sending you an invoice.

If you become a problematic customer by canceling or refusing to pay, please know that you cannot be allowed to order from our online shop in the future."

I discussed this with my boyfriend. I do not want to write to IW and cancel my LP because I fear I'll be banned. But my boyfriend doesn't want to be banned, either, because he still wants to be able to order gifts from their website.

Does anyone have any suggestions? I've seen that people have cancelled regular sales in the past, but has anyone cancelled a reserve without issues? Do you think IW will understand that there was confusion between my boyfriend and me and we didn't intend to order two LPs (by the way, we wrote the same shipping address on both of our orders because we live together)?

TL;DR: Can I cancel my reserved LP from IW without getting banned? Will they understand that it was a mistake that my boyfriend and I double-ordered lucky packs?
Tags: *innocent world, ordering: misc questions, ordering: reservations
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