There are multiple creases in both the cone of the hat, and especially deep ones around the brim to the point that it no longer holds its shape — it just flops down like a hood and looks awful. It's just not wearable in its current state.
I don't care about filing a claim because it isn't about the cost or the order itself. What I want is the darn hat, and they're sold out so there's no hope of a replacement. Is there any way I can repair it, or get the creases out?
If I run my hand along the fabric I can feel that the stiff pieces inside are folded, and so far, no amount of tinkering with it or trying to adjust it with my hands has been able to return it to its original shape. It looks so sad, and I'm very sad about it.
Bonus question: I also have a bonnet with a crease in it that's been sitting in my drawer. Is there a way to get creases out of those, too? It stands up well, but theres a visible line down the side of it where it had been accidentally folded, and it's slightly misshapen because of it.