belladonna562 (belladonna562) wrote in egl,

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Hello Ladies (and gentlemen)
A few months ago I ordered from the Mexican shoe company Dear Lenore.
I came across the company through Facebook and was impressed at the level of customization you could get for the price. They had a wide selection of colors and embellishments for you too choose from.

On July First I inquired about the price of a pair of their Elise style shoes shipped to the United States.
The total came out to $45. I paypaled the money over on the second and they confirmed my order. I was told I would be sent a picture of my order and a tracking number in a about week. So far the communication had been very quick and courteous and I was very optimistic about my shoes. According to their Livejournal info page ( the orders go in on Thursdays and go out Tuesdays so I figured I wouldn't wait too long for my shoes.

On July 9th I FB messaged her my address since I hadn't read the part of a previous message where she asked me to confirm the sending address. I was messaged back that for quality control the shoes would be ready Friday and would be sent on Saturday at the latest.

Welp Saturday came and went. I asked on the 14th if they had been sent and no reply.
Again I asked on the 19th if they were ready or had been sent and again no reply.
I posted on their Facebook wall inquiring about my shoes and finally got a response on the 22nd.
I was told my shoes were ready and that the day after I would be told my tracking number.
After that nothing.
I asked again on the 26th for the shipping number for my shoes. I didn't get a response until the 30th that though they did have my shoes but weren't able to ship them due to not having a full name for the address they were sending too. I thought this was a bit odd considering my facebook name, my email, and my Paypal all contain my real full name. But whatever I sent my name and address them again.
Around this time a thread started up on the Facebook sales page of other customers that weren't getting their items. Apparently I was not the only one being given the run around. One of the girls posted on Egl asking about Dear Lenore:
It was getting close to the Paypal time limit to file a claim so I decided i'd rather be safe than sorry. I think about three other girls also started the process for complaints on Paypal since they too were cutting it close.
I asked again on the 10th for my tracking number and didn't get a response until the 14th.
FINALLY on the fourteenth I received a tracking number along with the picture of my order. She sent me a very apologetic message that I do believe was sincere. My guess is the company was overwhelmed with orders which just slowed everything down. I wish I would have been told that since I totally would have understood. I would have preffered the truth instead of being told my order was shipping out when it really wasn't. At this point I was just wishing these shoes would be worth this headache. I closed the paypal dispute.

So the shoes were on their way! Great! That's all I've wanted for a month. Everything will be just gravy from here on right? NOPE
Through no fault of Dear Lenore the shipping took longer than the ten days I expected. On the 28th I got the little USPS brown paper of death that told me I had missed their delivery and to go pick up my package. No biggie. All I wanted was to have my shoes in time for Disneylands Dapper Day and it looked like I was in luck. I go to the post office on the 29th and I was told they were out for delivery again. Fine. I went to the post office three days in a row and was told it was out for delivery every time until I was able to speak to the supervisor who promised me he would find my package the day after Labor Day.
So I waited. Which by this point in time I was really good at. These shoes were a trial in patience.
FINALLY today I went back to the post office. The clerk at the window went to check for my package three times each time coming back to give me the You're F*cked headshake they tend to give you when they've lost your package. I told her about the supervisor and she told me to stand to the side and wait for him. I waited 20 minutes and he walked up to me my package in hand. I was so happy to see it I couldn't even be angry about what had happened.

Shipping: 2.5/5
Was it shipped on time? No
Was it packaged nicely? Yes
The shoes came wrapped in tissue paper inside a pink box wrapped in brown paper all tied together with pink string.
(I found the Live without Drugs PSA on the bottom to be rather amusing)

My first impression of the shoes are that they are worth the price. Their even worth the wait if you knew from the beginning it would take a month longer than previously stated. I bought them size 7.5 US and they were true to the size. Maybe a bit snug but of course any new pair of shoes need some time to break in. I;m reluctant to give full marks for the quality yet since I have yet to wear them for anything other than these pictures but so far i'm very happy with them. They look very nice and well constructed. This Friday they will be put to the test at Disneyland and I will update my post with how well they hold up to 3+ hours of walking.
Quality (so far): 5/5

If anyone has any questions or would like more pictures i'd be happy to answer/provide
Might take a bit for pictures though since I am not home at the moment.
Overall getting these shoes was like pulling teeth but I was happy when they finally got to me. Would I order from the again? Maybe. I'm definitely on the fence since other girls have gotten their orders without a hitch. I do believe I just had the bad luck of my order having come in at a bad time but I really wish they had handled the situation with better with some honest communication
Tags: review product: shoes
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