Ordering with BTSSB

Hi EGL, just a quick post to ask about your experiences ordering online from BTSSB. I ordered a JSK from their sale on Feb 1st and after waiting a while for my invoice I sent payment on Feb 15th. I haven't heard anything since they sent my invoice and I emailed them to inquire when my order would be sent on Feb 22nd, no reply as yet.

Is this highly common? I assume it has something to do with the sale and receiving numerous orders. This is the first time I have bought from Baby's online shop so I thought I would ask.

Thanks everyone xo