snoos_the_moose (snoos_the_moose) wrote in egl,
snoos_the_moose
snoos_the_moose
egl

Metamorphose Customer service review - Luckypack problems resolved (finally)

So when Metamorphose announced their new years lucky packs back in
January, I decided to buy a 15,000 Yen pack (the Jsk one) So after i had payed everything
was fine until the moment i opened it.....

They had sent me the wrong pack

, The 10,000 yen skirt one. To show how i sorted it out i will just put
it into a timeline.
Jan 11th - Lucky pack arrives and it is incorrect. I email meta and wait for a reply

Jan 18th - Still have not heard back from meta, I resend my email and they reply instantly.They ask me for proof photos
               and tell me that i can keep the wrong lucky pack and they will send me a "pinafor dress"

Jan 19th - I send proof pictures and make sure that they are going to send me a whole new lucky pack. They reply saying that they                
               are only going to send me the dress, as i am keeping the other lucky pack.

Jan 20th - I am confused and inquire why only the dress, as the packs are completely different. All the jsk packs have been dark   
               colours which is what i wanted, had long sleeved blouses, 2 pairs of socks as well as the special bag. They said that
              unless  i was happy with them sending me a dress and the special bag, I would need to post the wrong pack back to
              Them.

Jan 25th - I post the wrong lucky pack back to them, Send them proof picture so they can refund me for the shipping.

Feb 1st  - Meta refunds me the shipping cost and lets me know that they will ship out the new pack soon

Feb 6th - Meta lets me know the pack has been shipped out, and they give me a tracking number.

Feb 14th - Lucky pack finally arrives at my door step :)


Ok so after all that fiasco here is what i got in my pack. :D




First off, The special bag that everything came zipped inside. I got the black and silver version that i was hoping for.
The material is soft and shiny, but it feels pretty sturdy (better than the last lot of bags)


Next is this black blouse. It is high collared and shirred in the back. The material is sort of half chiffon
and half satin, its very nice and light though. It fits like a dream. I <3 it.


Next up is this cream chiffon blouse. The first thing i notice is how horrible the lace is, It's
pretty scratchy and there is so much of it. The blouse itself is really nice and fits well. I think im going to just
remove the lace.

Dat some rachel lace!!! KILL IT WITH FIRE!!!


Next up is the JSK :D yay!!! i got the grey pinafore dress! I was really hoping for this one, as i really
don't like fully shirred items and i really like the cut of this one. The material is nice and soft and they print
has a red stripe through it. I really like this one :) There are like 5 detachable bows to


Lastly, The accessories i got with the pack.
Basic white bloomers, Cream OTK lace topped socks, Cream and brown floral OTK socks 
and a cute necklace 

Overall i am really happy with what i ended up with in my pack. Im pretty sure that the cream blouse was
an added gift, as i don't think anyone else got 2 blouses as well as 2 pairs of socks.

Metamorphose was really quick in replying to all my emails and they where really nice about the whole situation.
The only think i thought was a bit off was them only offering to only send a dress as a replacement, as the items
in the 2 packs are completely different. After that was all resolved though i am pretty happy with the way it turned out :)




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