mr profit's girl friday (and all week long) (tiferet) wrote in egl,
mr profit's girl friday (and all week long)

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IW online order question

I bought kind of a lot of stuff during the New Year's sales and IW sent me one of my pairs of socks in the wrong colour. I almost feel guilty about this because Ms Sakamoto wrote me such a lovely note!

I actually like the socks I got (I got lucky--they match a dress I'd been having trouble matching), but I still want the ones I actually ordered. Would it be okay to tactfully inform them that they sent me the wrong colour, and I'll understand if they sold out of the colour I ordered, but if they haven't, is it possible to reorder them, because I did want them? It's not that I want a free pair, but if they don't actually HAVE the ones I want any more, I don't want to just keep these, order the original ones again and get another surprise pair.

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