Hello ladies and gents,
as some of you know, I'm a frequent guest at daily_lolita, and people keep asking about some of my shoes that I got from lovelyshoes.net, about their quality, ordering etc., so I thought that a FAQ would be helpful to have all information together in one post. If there's something you're missing, another question you'd like to have answered or something you think needs to be updated, please let me know!
I have ordered twice from them so far. The first time it was a pair of heels in two colours and a pair of boots:
The second time it was a pair of rain boots and a pair of winter boots:
Minimum order amount of $100:
I keep reading that you have to spend at least $100 to order from lovelyshoes.net. Please note: THIS IS NOT TRUE. You can easily test this yourself: put one or two pairs of shoes in the shopping cart and begin with the checkout. You can fill out name and address, choose a payment method and shipping method, and it stops you nowhere saying that your order is not complete yet. I have ordered for about $40-$50 including shipping each time and I had no problems whatsoever. You can also buy a single pair if you want.
The shoes themselves are amazingly cheap, and the only reason why I haven't crammed their entire stock into our tiny flat yet is because the shipping prices aren't. If you're only ordering one or maybe two pairs, you can choose the cheapest shipping way and get away with it, but from there it gets more expensive as the package is larger and heavier. The good thing is, they provide the longest list of different shipping methods I've ever seen, so if you're ready to pay for it, you might be able to have the shoes on your feet the next day or something. Cheaper shipping is more slow, but I still got the shoes in a timely manner (about a month after placing my order), so this is pretty okay and I wouldn't order shoes online if I need them in a week anyways. They took about a week to send out the shoes after placing my order, the second time they were faster.
The service is like you'd expect it from a store that sells shoes for $8 a pair - not the very best under the sun. I didn't have any kind of conversation with them the second time, but the first time I ordered I chose the cheapest shipping method even though I had three pairs, and was told that it was not possible to ship it for that price via Email afterwards. That was fine with me and I paid the difference for EMS instead of Airmail. Unfortunately shortly after that I was told that the boots weren't in stock and I needed to wait for them to be manufactured, so they wanted to send out the heels separately and the boots afterwards. As I didn't want to pay for shipping twice, I said that I wanted to wait until the boots were ready, and was told that the waiting time "is too long" and they would ship the heels out. Even after I told them again that I don't mind waiting, they insisted on that, which angered me a little, as I thought that as a customer I should be allowed to decide myself if I can wait or not.
However after giving up on trying to convince them that I wanted to wait, I asked if I could have the cheaper shipping then, because with only two pairs it was within the weight limit for Airmail. Their response was that the package was shipped out with EMS now (which I only chose because I was told that I can't have Airmail with three pairs :/ ) and the money for the boots will be refunded so I could order them again once they were ready. The refund was not sent to my paypal account, but to my customer account at the lovelyshoes website, like to make sure that I won't buy boots somewhere else instead - another thing I didn't really like.
(Edit: I was informed that if they send the refund to your's paypal account if you ask, so that part is fine then.)
The order of the boots a few weeks later was no problem though and in the end it wasn't much more expensive for me, but I still found that the service could have been a lot better. Also be careful with more complex questions, as their english is not the best and they might just not reply if they don't understand what you want or keep telling you something entirely different.
The sizing is quite a difficult task. Some of their shoes run small, and the sizing is not perfectly accurate, for example my white a pink heels have been ordered as the same size (of course), yet the pink pair is slightly bigger than the white, but it can be done. If you're in doubt, always take the bigger size, as you can always stuff them with insoles and gel pads, but shoes that are too small can not be saved.
Whenever ordering shoes online from asian stores, you need to know the exact length of your foot in cm. Place your foot (barefoot, of course) on a sheet of paper, trace it and then measure the length. One of your feet is supposedly a little larger than the other, so always buy shoes for the size of your larger foot! You can use this chart (taken from wikipedia) for getting your shoe size in the different countries. Your chinese shoe size is always +1 from your european shoe size (for example, my feet measure 24 cm, so I need an insole length of 24.5 cm. My european shoe size is 38, that makes my chinese shoe size 39).
For heels and shoes that need to have a snug fit so your heels won't slip out of them while walking: order your chinese shoe size.
For comfortable shoes, especially boots: go another size up (so for me that would be size 40). I want to wear thicker socks with my winter boots for extra warmth, so a size 40 allows that. Also if you have rather wide feet, order the bigger size and get some insoles if necessary. Better safe than sorry!
The amazing thing about lovelyshoes is the sheer amount of different designs and the super cheap prices. Logical consequence of a shoe costing you $12 instead of $80 is that it won't be the most amazing quality you've ever seen. You can expect to get a shoe that looks like in the stock picture, there's no cheating in this category, but there will be some wonky seams, small glue spots every now and then and maybe a rather frumpy bow, but nothing major that would make me say "don't buy from there" or "I can't wear it like this". If you're fine with some minor imperfections, a very chemical smell at first (it vanishes soon, don't worry) and the possibility that you will have them for maybe only one season unless you're taking super good care of them, you can only win! I personally prefer getting a new, pretty pair of shoes every now and then instead of wearing the same old hooves that are by far not my style anymore but just won't die for years.
I can't say how they deal with being treated roughly, because I am very careful with my shoes, but mine have been worn very frequently during the months since I've bought them and they are not showing any signs of weakness so far. The winter boots scuff easily, all others don't, and I'm not afraid to ruin them anytime soon.
To save packing and shipping costs, the shoes are packed rather unlovingly. Every shoe has its own plastic bag, but they are crammed together in the smallest cardboard box possible, the positive side about that is they won't tumble around during the transport and get damaged then, but at the same time they can get crumpled because of it. My heels didn't have a problem because they are "hard", but the boots are very soft and needed some time to unfold themselves after arriving.
The shop marks down the price on the parcel and I didn't have to pay anything for both of my orders. I can not promise it will be the same for you, but chances are good.