kamivalentine (kamivalentine) wrote in egl,
kamivalentine
kamivalentine
egl

FanPlusFriend Coat problem

Hello everyone,
(this is my first time posting, so if anything isn't alright, let me know and I'll try to fix it)

I have a question concerning FanPlusFriend.
I recently ordered a coat from them. Before I did, I asked them if I could have a different lining, since the default one is cotton and I need something thicker since winters in Canada are quite cold.
They replied to me right away, giving me 3 choices or linings with picture. Cotton, Soft Fleece and Thick jacquard. Since I didn’t like the color of the jacquard, I asked if there were other colors than black (it was the color they showed me) and they said I could get it in white, just to ask for it when placing my order.
There was no problem with that, I was happy to know it would all work out. Although when I had to place my order, there was no room to put a lining request. I sent an email asking where I should write it and never got a reply.
I checked the page again, and saw a box that said ‘other request’ so I wrote the type and color of lining I wanted. I didn’t get any message or anything so I thought it was all ok. Worse case, I would get the cotton lining  if they didn’t understand my order which I would’ve dealt with even though it would be preferable to have a thicker one.
I got my package recently, and was disappointed. They didn’t put the thick jacquard lining at all. Not only that though, the lining wasn’t even what was written on the page; it was not cotton either! The lining actually is a very thin dark purple nylon one which is even worse than cotton :(
Now, I’m stuck with the coat that fits me well, but had a lining that isn’t what I asked for neither is the default one on the coat listing.
Did it happen to any of you? What should I do now? I have a coat but I can’t wear it like I wanted cause it’s not warm enough... Does F+F do any refunds or exchange or anything like that since it kinda is false representation...
I saw on their policy website here http://www.fanplusfriend.com/service/policy.htm that don’t do exchange or refunds on custom made items but can exchange a size if wrong, although in my case, they did the mistake of fabric not me...
Plus, shipping from Canada is super expensive, so I don’t even know if I could send it back >.<
Edit : Just checked PostCanada's website and it would cost almost 100$ to send the coat back there...

I want to write them an email, but I don’t know exactly what I should ask for. Can I ask for a refund or something? Be somewhat ‘hard’ with them (I can’t be too nice either, they won’t take me seriously..)
I guess what I’d like better would be some kind of money back or a new coat or something...
If you have any idea or any help, it’d be gladly appreciated!
Thank you very much for your time.
Subscribe

  • Rococo_Romance's Wardrobe Post 2019

    I am still waiting for a few orders, but I decided it was time to post this year’s wardrobe. In the past few weeks I tried to photograph…

  • Miel scans

    Hi These are from last year but I don't think I've ever posted them to lj and I think this is the best place to post scans (well they're pictures)…

  • Wigs with realistic parts/skin tops

    Ladies, I need wig help!!! For the life of me, I cannot seem to find wigs with realistic parts/skin tops. They might have a teeny tiny, circular…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 13 comments

  • Rococo_Romance's Wardrobe Post 2019

    I am still waiting for a few orders, but I decided it was time to post this year’s wardrobe. In the past few weeks I tried to photograph…

  • Miel scans

    Hi These are from last year but I don't think I've ever posted them to lj and I think this is the best place to post scans (well they're pictures)…

  • Wigs with realistic parts/skin tops

    Ladies, I need wig help!!! For the life of me, I cannot seem to find wigs with realistic parts/skin tops. They might have a teeny tiny, circular…