Princessofspira (princessofspira) wrote in egl,
Princessofspira
princessofspira
egl

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I've been hearing ALOT about Baby's abominable customer service!

So here is the thing: I love Baby, but I've been hearing that their overseas customer service is the crappiest in the history of. . .customer service. In fact, I emailed them the other day with a asking how I should go about accurately converting the prices posted on their webshop to USD (wasn't sure how close to the google calculator they'd be) and the response I received was "please convert it into the US dollar by yourself" which irked me. Now that wouldn't bother me so much if I hadn't read horror stories about Baby's overseas customer service, but because I have, I'm bothered by it. I just want to know if any of you can share your good and bad experiences shopping through Baby's webshop. Thanks!

Sorry guys, what I meant was this: because I'd already heard so many incidences of horrible customer service by the Baby rep, the curt response this person sent me irritated me. I would have overlooked it had I not heard such bad things. As such, I guess I felt that they/this person really didn't care enough to respond beyond "please convert it into the US dollar by yourself" without explaining how I should go about doing that or why they couldn't tell me the actual price. Everyone, thank you very much for explaining!
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