In either case, it's quite ridiculous :)
I wanted to buy a petticoat, a wig cap, and this wig:
http://www.bodyline.co.jp/
in "Marron-Pink" colorway. I was really curious how this wig would look like, and since I love wigs for partying, I decided to give a try.
I put everything into my shopping cart, tried to check out, and got an internal server error. I thought maybe one of the items is not on stock, so I tried all of the separately - without the wig I could checkout and I was directed to Paypal, with the wig in my cart I get error messages again.
I checked the Japanese website, and the wig was in stock there, I could put it in my cart, etc.
So, I emailed bodyline, if the wig is on stock in this colorway. I got a very positive reply within a day:
"Hello
Your order item are have stock.You can order wig047-pik-mrn
Have a nice day
Thank you"
I replied them, that with the wig I can't complete the purchase. They asked me for my order list, so I sent them the links of the wig cap and the petticoat. I got a reply within an hour:
"Hello
Your order item is have stock.
Have a nice day
Thank you"
I was a bit annoyed at this point, and tried to explain in very simple words that when the wig is in my shopping cart, I can't check out and finish my order, and when I try to buy the wig separately, I get the same error message. I added that I asked some friends to try to buy the wig, and they get the same server error message as I did, so it's not my computer/internet connection, the error is in their shopping cart system.
And then I got the funniest reply ever:
"Hello
You can cancel the wig ,then order item
Have a nice day
Thank you"
First I thought I misunderstood the email, and they are trying to tell me I should cancel the item, and repeat the process again. But no, they didn't change anything on the website, I still can't buy the wig. So Bodyline troubleshooting says, "if something is not working in the webshop, just don't buy it, even if we have it in stock."
I emailed them again, that I don't want to cancel the wig, if it's in stock, I'd like to buy it :) And still didn't get a response.
Any ideas? Did anyone purchase this two-toned wig before (or at least tried it)? Did you have problems like this with Bodyline's customer support before?