Kyr (kyraiee) wrote in egl,

Mailed an order to Baby, never received confirmation. Got blacklisted?

So I emailed an order to Baby and never received a response. Today I finally received a reply informing me that I had gotten a confirmation the 3rd and was now blacklisted because I had not replied. I never got any confirmation email. What do I do?

Here's the emails I received.

Dear ______
We sent you the confirmation mail on 3rd March.

But unfortunately, we have not received your payment and response, yet.

We ask our customers to finish their payment within 10 days.

The customers who could not keep the rule are listed on the black list and

it’s going to be difficult to accept the order after this.
Your order has canceled and we don’t have any stocks for you.

Thank you for your understanding.

Oh course I emailed back and mentioned I never actually received any emails. And yes I checked the spam filters, there were none from Baby. This was the response.

Dear ____
Thank you for your reply.

Please read the 【important notification】 in the overseas page.

Unfortunately, it’s unavoidable to list your name on our black list.

Thank you.

So yeah...what do I do?

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