Hello, I purchased a dress from overseas from a fellow EGL member in November, and she shipped around the Thanksgiving time. I followed the tracking and everything seemed to be working smoothly until it came to the U.S.
Both me and the other EGL member have checked tracking repeatedly on the package. I called the USPS customer service and they were no help, they were unable to tell me where my package was or what the status of the package meant.
The other EGL member has checked in with her mail, and they have explained that is was stuck at U.S. customs, due to alot of mail, and said it may not be shipped out until late December.
I checked tracking again today and still the same message is there:
Service(s): Registered Mail™
Status: Origin Post is Preparing Shipment
We have received notice that the originating post is preparing to dispatch this mail piece.
I called USPS customer service again, and they told me there was nothing I could do. I would have to contact the sender and have her find a representative and open an Inquiry for the package.
I went ahead and send the other girl a message today, explaining what I was told by USPS customer service. Even though I don't really know or understand.
Overall customer service has only given me alot of big words and no explanation where my dress is!
I'm worried because I've received no notice from customs, or USPS otherwise. If this is custom fees I don't mind paying I would just like my dress.
What does this mean EGL?
What should i be doing?
Any help, direction, or advice would be greatly appreciated!