milky_honey (milky_honey) wrote in egl,

Fairy Angel dumb questions (maybe)...?

First of all, I'm really sorry if I do some mistakes, english is not my primary language...I looked by the "search function" and through google but haven't find any true answers to my questions and I thought maybe someone could help me...

So, two days ago I had ordered on Fairy Angel from their english website for the first time, everything was fine and I paid through a credit card paypal right away. I received the confirmation email saying my order was placed and all...But after this nothing. No email saying that it was shipped, nothing.
Then, i tried to look over the website if I was missing anything like a festival or something and I noticed, trying to understand their broken english, that they might not take orders if I don't speak or understand japanese ?! I thought that if they actually opened an english online store, it was because they were taking orders worldwide, whether i'm talking it or not.
I tried to talk to my "living in japan" friend if she might be able to translate my email, but since I don't know when she'll be able to answer me I might go over this "before the three days confirmation"...
My questions are : Do we truly have to do something after we received the "confirmation email" or they will answers eventually lately with shipping informations? And if I had to do something, but i'm going over the three days even if I paid, do they actually cancel my order and repay me ?

Thank you very much and have a nice day !

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