Once upon a time, a month ago or so, I saw a beautiful dress on the Innocent World website. It was the Pictor Jumperskirt in the colour Café au Lait! I fell instantly for it, but as soon as I fell for it a thought passed my mind... The same thought that always pass my mind when I find a dress I love. "Will it fit? 8'( " My guess was "No, it won't...", but just for fun I decided to check out the measurements on this dress.
My heart skipped a beat as I saw that the bust measured from 89cm to 107 cm. "It will fit!!" I exclaimed happily, and it did not take long until that month's scholarship money was spent on that dress and some few other accessory items. I waited in excitement for the package. I thought of how many wonderful coords I would be able to put together with the jumperskirt. How I could wear it on casual days, and how I could dress it up for special occations!
Then, some weeks later I finally got the package in the mail. I unpacked the accesories (they were gorgeous..!) and finally I unpacked the dress. Very happy to finally have it in my hands I hugged it and studied the details in the fabric and the wonderful subtle lace. Then I thought it was about time to try it on... But it would not fit. There wasn't even a question about it. As soon as I got it over my head I realized it was a lost cause. Sad and a little angry I picked up my measuring tape to see what the size of the dress really was (and to make sure it was not only me since a friend playfully commented "you've grown!! 8D" (yes, he was bricked.)).
Realization and disappointment washed over me as the measuring tape showed that the bust measurement of the dress was 80cm while the waist measurement was 75cm. In the beginning I was not sure of what to do, but as another friend adviced me to, I sent a mail to Innocent World informing them of the situation and the wrong information on the site. I was afraid all of this would be pushed right back at me, that it was my own fault for purchasing a dress like that. But after the weekend had passed I did get a reply from them.
They sincerely appologized for the fault in their website. They also suggested that I could ship the dress back to them for either a refund or to replace with another item from their shop. As I now currently was drooling all over a wintercoat from another brand, I kindly asked for a refund and they would do it gladly. They also asked me to tell them the shipping costs for shipping it back to them, so they also could refund that.
This all makes me very happy! =D As I have heard some stories of other lolitas having problems with brand customer service. Now I can happily say that Innocent World still has not disappointed me when it comes to their international service! I am also a little proud to say that they now have changed the measurements on the listing of the dress to the more appropriate sizes and that it is all because of me... *giggles* ^.^
As my first inquery I must say this one went very well! =3
Thank you all for reading! ^.^