So I ordered a couple of pairs of shoes and a dress September 2nd, and since it's been more than a week I thought I would e-mail them. Here's the original notification I got:
Thank you.
JC International Trade Corporation
It's our pleasure to serve you!
Please review items of your order
[Date] 2010-09-02 7:17:44(greenwich time)
[Name]
[Payment Method] payPal
DHL package will be received on 2010-09-04
DHL Tracking NO. and URL will email you in next business day.
--------------------------------
Details
--------------------------------
Product No:l068
Size:Type:(owh)-Size:(m)
Weight:581 g
Price: $31*1(piece(s)) = $31 (without shipping fee)
--------------------------------
Product No:shoes194
Size:Color:(red)-Size:(245)
Weight:730 g
Price: $25*1(piece(s)) = $25 (without shipping fee)
--------------------------------
Product No:shoes190
Size:Color:(brw-brw)-Size:(245)
Weight:584 g
Price: $19*1(piece(s)) = $19 (without shipping fee)
****************************************************************
Sum:3 set(s)
Weight Sum:1,945 g (include carton 50 g)
--------------------------------
Sum $75
DHL Fee $20
----------------------------------------------------------------
Total $95
[Price half declaration]
----------------------------------------------------------------
[ShipToName] *Address and Phone Number*
Items in this order will be shipped within 1-2 days
Other questions about our product will be sent to following contact address
Thank you very much.
You are welcome.
----------------------------------------------------------------
JC International Trade Corporation
Bodyline
150-0000
2F,1-6-15 jingumae, shibuya-ku, Tokyo, Japan
TEL 8180-6764-8668
http://www.bodyline.co.jp
Customer support:(paypal@bodyline.co.jp)
And then here is the e-mail I sent to them:
I placed an order last Thursday, September 9, and I haven't gotten a
shipping notice.
I ordered:
Product No:l068
Size:Type:(owh)-Size:(m)
Weight:581 g
Price: $31*1(piece(s)) = $31 (without shipping fee)
--------------------------------
Product No:shoes194
Size:Color:(red)-Size:(245)
Weight:730 g
Price: $25*1(piece(s)) = $25 (without shipping fee)
--------------------------------
Product No:shoes190
Size:Color:(brw-brw)-Size:(245)
Weight:584 g
Price: $19*1(piece(s)) = $19 (without shipping fee)
And then I got this back:
Hello
Please sent me your orde time
Have a nice day
Thank you
Which confused the hell out of me. So I basically copied and pasted their entire purchase notification back at them, in the vain hopes that they were looking for something in there. But then I get this e-mail:
Hello
May I have your orde number
Have a nice day
Thank you
And for the life of me, there is no order number on the original e-mail. Are they looking for the Paypal transaction ID? Am I just staring straight at some sort of identifying number and missing it?
*Edit* Okay, so I sent them the Paypal Transaction ID and they sent me this back:
Hello
The orde number like this:566-201000907-0000661714
Have a nice day
Thank you
As you can see, there is nothing like that in my e-mail. I have no idea where I would find that number.
