At first everything was fine. The order email stated that my item would ship around the 10th so I waited until the ship date had passed and I noticed that the item was still “in progress”. So I decided to give their online chat a try to see if I could find out any more information about my order. I understand that sometime there are problems or a project takes long than originally thought. I went into it with an open and understanding mind. I was told that my item was almost finished and would ship “ASAP”. I took that for granted that they truly meant that it would be shipped out soon and sat back and waited.
However, around the 15th I still had not heard or seen hide nor hair of any information about my order so I decided to try their online chat one more time. This time I was told that I would revive the package by the 25th which was the day that the event that I ordered the dress for in the first place was taking place. I was just hoping that it wouldn't get stuck in customs or something for any longer than usual and everything would have been fine, but of course that was not the case. At this point I also asked about refunds in case their was further delays and i wouldn't be able to get my item on time and was told that i would it would not be a problem.
Well, today which is the 20th I had noticed that my package still had not been shipped out which really had me worried so I set out at once to talk to someone on their online chat. This time I got a whole new tune. The worker was rude as can be while everyone else that I had talked to thus far had been pleasant enough to have dealt with. I let the worker know that I was worried about my package and asked if they could look up any information on the subject. After waiting about 20 minutes they finally got back to me telling me that my dress still has not been made and the new shipping date was the 30th. I offered them the information that I had been given so far before and about another 20 minutes later they told me that I there was nothing to be done and that I would not receive my item until next month.
Okay, I understand that there are delays but I had been told by at least two different people that I would receive my package in good time. Not in November over a month after I place the order.
So, after I was told that I would not be receiving my dress for the event that I ordered it for nor even for Halloween. I became incensed. I deiced that it would be best at this point to ask for a refund and have done with it. This is where I was told I could only receive a partial refund, 50% for an item I never revived or for that matter could have never been made.
This is where I had quite enough to do with this company. I told them both that I would be writing a review of how they treated me and would be posting it here knowing full well they look here to see how their company stands in the western lolita market and that unless they gave me a full refund I would be opening a paypal claim on them which I have already done.
The worst part about this whole thing is not being out of the money it is that they left me in the dark the whole time, I had to go to them for information all of the time. If I hadn't said thing and just twiddled my thumbs who knows when or if the package would ever even shown up.
 they send me an email begging for a few days to get the item to be by when i need it (the 25th). I don't see how this is possible but they only have until the 30th to respond to the paypal claim so I guess I'll wait and see -- there isn't much more I can do in this situation. I will keep everyone updated.
[edit 2] Today I went to check the status of my order on Milanoo and a noticed my order was no longer in the section "orders in progress" so i thought hey maybe they finished it and clicked on the "Completed Orders" section only to be slightly disappointed to see that it was not in that section either. Last I had heard from Milanoo staff was that they had asked for a little bit more time to send my item out. I so I waited. Today I found my order in the "Invalid Order" section of their website and found a full refund in my paypal account.
I am glad I got the refund but I would have much rather gotten the item I paid for within any of their promised time frames. For me, truly the biggest problem with Milanoo is their communication to their customer. I had to seek out information from them and always the information I received conflicted with what I had been told previously even to the end of my experience with Milanoo.