Communication/Order Process: Harlekini was very prompt in replying to all my emails even though she has only very recently moved to Japan. Ordering was easy, I sent her the links of the items that I was after and she then sent me an email with the total.
Shipping: The whole process was very fast, I paid on the Saturday and it was shipped on the Monday. Shipping was sent by EMS, the clothes in their original packaging and in the original shopping bag.
Fees: The fees are reasonable at 10% plus 3% for paypal fees. Accepts payments in Yen (CC and non-CC), which is preferable to previous shopping services I've used that convert from my original currency to Japanese to their own currency.
There is a minimum order limit of 7500yen and as yet they cannot accept auction/webshop orders (should change once they get settled).
mochimachine keep you well informed, are friendly, very fast and will also mark down the items prices for customs. I will commission from them again in future for sure :)
Not so great photos of the items:
For reference, I bought the Antique Handkerchief print Apron Dress, the Flower Collage Cutsew, and the Purple Diamond Socks. I hope to be able to wear the cutsew and apron once we hit spring, and maybe...I will have enough of a hide to post photos on daily_lolita XD