On my personal journal there is a recent post about the trouble I have ordering shoes at Rosechocolate.com. Well they got me my money back. But still send me the shoes I ordered. The long delay in the making was caused by the fact that they had problems with the heel construction in the larger sizes. So they made them with a foam platform sole instead of a separate heel.
Today I picked them up at the post office.They also where so nice to put a pair of knee-socks with lace tops in the box as an extra apology.
If you are interested check RC's site here: http://rosechocolat.com/shop/step1.php?number=389
Edit: In respect to other cases where RC failed miserably in providing service:
- I have e-mailed several times asking how things where going
- I got informed about different heels in advance
- I got a full refund and still received the shoes (size is correct)
- I ordered 6 months ago
They take about a week on average to respond to any e-mail I send to them through the 1:1 option on the site. And they respond in poor English. In the end I got satisfactory service from RC. Hope all your issues will be sorted out as well.