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Two Reviews: My Lolita Dress and Kiseki on Storenvy 
1st-May-2014 12:55 pm
Hi, I've been meaning to make a review for My Lolita Dress for a while now. They are a taobao reseller that has had a bad rep because people keep thinking that they're a part of Milanoo. They were on getoffegl once and basically it was decided that there need to be more reviews for them since there's only one right now (I think). I did enough research about them that I had confidence in ordering from them and I'm actually really glad I did.

This is what I had ordered on Jan 14




On Jan 16, I got an email from Linda saying that the Unicorn Castle blouse was not in stock and asked if I would like something else or a refund. I was refunded for that item the same day. I sent Linda an email asking why I didn't get refunded for the shipping of the item and she that sometimes there's extra weight so they were going to wait until the package was shipped out. (Though I don't see why that's my fault) On Jan 18, I got another email saying that the headbows would have to wait till mid Feb to be shipped out. I decided to have all of my items shipped together at once in Feb.

On Jan 27, I got an email saying that my items were shipped. I received them very quickly on Jan 29. Here are the pictures of the items:


photo 1
unnamed (3)
unnamed (4)
unnamed (5)
unnamed (6)

Everything was exactly as pictured. I actually loved the petticoat so much that I emailed Linda so that I can buy another one exactly the same in black to be shipped with my pending items. She told me how much the item would be plus $6 shipping and I paid. Then, I asked why I was being charged shipping if I wasn't refunded for the shipping on the blouse. She told me it was because the packs were shipped separately. I informed her that I wanted everything shipped together and that she sent them separately anyway. She said she would check on that.

It was Chinese New Year and they had gone on vacation and would be back around the 15 of Feb. I emailed them on the 17 and asked about the status of my order. She told me it would be another 10 days till it is all ready. On Feb 26, I filed a Paypal dispute just in case because it was very near the 45 days. Linda emailed me saying that she saw that and it was okay to keep the dispute open until I received my items.

On Feb 28, I got an email saying that the items were shipped and that the petticoat shipping cost was $12 so they used the $6 I had paid and the other $6 from the blouse since they admitted it was their fault for sending the items separately. On Mar 2, she emailed me saying that she would give me the tracking number on Monday since they hadn't gotten it yet being a weekend. She gave me the tracking number on Mar 3 and the package arrived the next day.

I didn't take a picture of the package since I forgot, but these were the items. The blouse is actually my favourite blouse that I own and everything is really beautiful. (The black petticoat is not pictured, but it's a CP petticoat so it's nothing new or special and I'm lazy)

unnamed (1)
unnamed (2)

Communication: 9/10
Linda was upfront with any and all issues concerning the order and was very quick to reply, however, I think there might have been a slight language barrier. There were a couple times that I didn't understand what she meant exactly and there was also the issue with shipping two separate packages when I asked for one.

Quality: 10/10
Everything is exactly as pictured and super soft. Prints are clear, lace is thick. I really love all of the items I bought. The only thing I can possibly complain about is that measurements are slightly off by an inch or so, but I have a lot of issues with blouses anyhow since I'm a bit busty so I'm not going to hold it against them as it's probably my fault.

Delivery Speed: 10/10
Arrives very quickly once shipped.

Website: 5/10
Their biggest downfall, in my opinion, is there website. I mean, it really blows. It's hard to navigate as some items don't appear under certain categories. If you register, it's incredibly hard to edit your cart and a few times I had to delete everything I had, just to remove one thing. The shipping is not an exact calculation. The English needs proof reading as some descriptions are confusing. The blouse I bought that was out of stock is still listed as in stock on the website, so it's deceitful since you don't know if something they have actually is in stock or what's going on with it until after you've ordered. Plus, I think the website is the main reason people think they're Milanoo. However, you can also order directly through email and send the money to their Paypal, which I would recommend for small orders.

Overall: 8/10
Once you get past the horrid website, it's actually a pretty decent experience especially with how friendly Linda is. It did take a long time to get all my items, but I feel like they worth the wait. Plus, I feel like the issue would not have happened if it weren't for the website. Plus, it was a Chinese national holiday, so it probably took longer for that reason.  I do recommend them if you don't like to use shopping services and I definitely do not think they're Milanoo.


Kiseki on Storenvy Review

Kiseki is more of a fairy kei store than lolita, but I feel like this is something that I should share to those who are into other Jfashion like cult party and fairy kei or who would buy accessories from them. I ordered the Sheer Mini Skirt from them on March 15. On April 5, they went on vacation. There was no warning of this when I had ordered. I received an email from Storenvy on March 24 saying that my item had not been marked as shipped and to contact the store owner if I had not received the item yet. They also mentioned that I only have 45 days to file a Paypal dispute if I had not received the order so I should if I hadn't otherwise ignore the email. I emailed Kiseki to ask about the order and they said they were on vacation and that my order would be processed. I opened a Paypal dispute on March 25 and here is what happened:

From Buyer - Nicole

4/25/2014 19:44 PDT

I just want to open this just in case.

From Seller -

4/28/2014 10:16 PDT

Hello Nicole,

Please, understand that you can't open a dispute just in case. You can't acusse us without a reason. You order is being processed, our shop has been on vacations since 5th April to 28th April, so those days we've not worked and the orders has been paralized those days.

From Buyer - Nicole

4/29/2014 11:40 PDT

Excuse you, I have 45 days to open a case if something goes wrong. Considering I ordered this March 15, well before the time you're saying you were on vacation, something has indeed gone wrong. Trying to discourage me from having this dispute open looks extremely fishy on your part. I have every right to open a dispute if I haven't received my item and I haven't. If you're working on it then you have nothing to worry about.

From Seller -

4/29/2014 12:04 PDT

Yes, of course we're working on it, but you've to open a dispute when the order is shipped and not received, not when the order is processing and the shop is on vacations. Our shop takes around 15 days to process the order, it means that we've started to process the order about 1st April. We had to put the store on vacations because of a failure in the payment system, so that's because your order is delayed.

So please, understand that you're disrespecting us with this dispute.

From Buyer - Nicole

4/29/2014 12:16 PDT

Again, I only have 45 days to file a dispute. If for whatever reason I don't get the item, I do not have any other option for my protection. Not only that Storenvy recommended I do this. Who are you to tell me when I can and cannot open a dispute when it's been a month and a half and currently don't have the item I paid for? I couldn't care less if you're disrespected, I want to make sure I get the item as described or I get my money back. You're disrespecting me by arguing about this.

From Seller -

4/29/2014 12:45 PDT

You've 45 days to open a dispute, but if you don't receive your item because of out of stock, we'd refund you anyway.

Now I could think that you want the item for free, opening a dispute and don't hearing our reasons for the delay of the item.

As soon as we ship the item this dispute should be closed or maybe we could think that you want the item for free.

From Buyer - Nicole

4/29/2014 13:29 PDT

You said it takes 15 days to process the order and that you were on vacation since the 5th of April. That gives you since Monday March 31 to Friday April 4 that you could've shipped because I bought the item March 15. So yes, I did hear you. You're not understanding that Paypal doesn't care that you were on vacation or that you were processing, they give me 45 days from when I buy the item. I opened the dispute on day 35. If I didn't open this dispute or if I had closed it, I'm very sure I would've never gotten the item. There are tons of scam shops on Storenvy and this is not my first time dealing with one. I'll close the dispute when I have the item in my hands, thank you. And I'll be sure to leave you negative feedback for how appalling it is that you try to get me to close this dispute and even accuse me of trying to steal from you by having it open.

From Seller -

4/30/2014 07:04 PDT

I'm telling you that I'm feeling disrespected for your suspicious about our shop. We're not a scam shop, you can see our feedback with more than 300 sales in about 6 months since I've opened the shop.

And why are you so sure that you've never got the item? Again, we were on vacation because we had technical problems with the payment methods. Every customer I explained this has understand it, why don't you?

From Seller

4/30/2014 08:39 PDT

Hello,

I've decided that the best I thing I can do is cancel the order and refund you. I don't want you to get the item and leave us bad feedback anyway, because of you're not sure about our reputation and you think that I'm scamming you.

I hope this solution fits you.

A Refund was issued.

4/30/2014 08:41 PDT

I'm not mad that I was refunded as I was going to ask for a refund anyway. Also, before you say anything, yes, I know I shouldn't have threatened to give negative feedback, however, I felt like they were going to purposely do something malicious to me if the order was sent since they were immature enough to argue about the whole thing and on a whim thought this would put them in their place and give me the customer service I deserve. That does not excuse the argument about closing the dispute though. Cancelling the order makes it so that I cannot give them feedback, so here it is being shared with you all since this may be a potential scam store.
Comments 
1st-May-2014 09:13 pm (UTC)
that shirt rocks. I'd totally wear something like that if it was made for a guy. the other apparel is pretty great too.

b

3rd-May-2014 02:21 am (UTC)
Thank you. :)
5th-May-2014 02:16 am (UTC)
I just realized that they take custom orders. You may be able to get the blouse in your measurements.
8th-May-2014 05:49 am (UTC)
Yea I checked and they made custom size for that.
1st-May-2014 10:48 pm (UTC)
You do understand that unless your order is first, that they other clients they work on right?
I think you did kiseki dirty there; you knew they were on vacation, so why would you order?

Besides threatening with bad feadback is low; just do if you have to making a show about it is wrong
:/
1st-May-2014 11:08 pm (UTC)
she ordered before the store went on vacation
2nd-May-2014 12:01 am (UTC)
Right, I didn't know they were going to go on vacation. I ordered 20 days before they went on it. They actually had enough time to process the order and send it out before going on vacation.
2nd-May-2014 02:35 am (UTC)
Oh for real? I must have missed that! My bad

That sounds fishy as balls, but at least you got a refund back
3rd-May-2014 02:15 am (UTC)
It's alright! And thanks
1st-May-2014 11:43 pm (UTC)
Thank you for this review. I've been so nervous about my lolita dress and tried to do as much research as I could before I went ahead and placed an order about two weeks ago. They still haven't shipped it yet so I was getting nervous but my nerves are being calmed now, I feel like they are like qutieland but cheaper and have more variety which I like a lot. I'm even planning my next order from them now, I'm pretty excited!

As for kiseki, I'm really happy you told everyone about this, I was considering ordering some of my fairy kei stuff from them but now I probably won't touch them, there are a lot of other places to get great fairy kei stuff on storenvy. Are there any other fairy kei storenvy shops I should avoid?
2nd-May-2014 12:08 am (UTC)
Yeah, I think they are a lot like Qutieland, but I've heard that Qutieland and Clobba take even longer than how long it took to get my things from My Lolita Dress. Plus, it was a national holiday in China at the time so it took a little longer because of that, so really it probably would've arrive a couple weeks earlier if wasn't for that. I really encourage you to talk to Linda if you have any concerns whatsoever, she's really great!

There was another shop on Storenvy that I had a problem with once, but they've been deleted since then and I was able to get a refund through a Paypal dispute. I agree that there are tons of fairy kei shops on Storenvy that we can afford to avoid Kiseki as I just found that very suspicious and arrogant of them. Though, anyone is welcomed to shop at Kiseki if they wish, this was just a warning from me.
2nd-May-2014 01:47 pm (UTC)
How long did it take for her to reply to you? I'm always paranoid when I use a new site to buy from so this is still probably just my nerves but I sent her a contact asking when she expects it to ship because I bought items that were in stock and it's been two weeks now and it's still not shipped. I sent her the message yesterday afternoon and I'm still yet to hear something back. =[
2nd-May-2014 03:57 pm (UTC)
As I know, you could check whether reply ends in spam, and right now is labor's holiday in china. Hope you get the reply soon!
2nd-May-2014 05:39 pm (UTC)
I got a reply, they are very fast replies too and very nice! I will do a full review once I receive the items. =]
3rd-May-2014 02:24 am (UTC)
Yeah, the replies are quick. Usually with in hours, but by the next day for sure. Hope you like your order!
2nd-May-2014 06:32 am (UTC)
Yeah, I wouldn't worry too much about My Lolita Dress. I've ordered from them about three times, and I was very happy. I remember this past order the most, since it came only a few weeks ago. I placed my order on April 7th, and my dress arrived on the 22nd. And that was with custom sizing. The quickest I've ever had it. I guess it just depends on the taobao shop, (at least in the few times I've dealt with them) because once the people at my lolita dress get it, it shouldn't take very long to arrive.
2nd-May-2014 03:13 am (UTC)
I can't believe that Kiseki was so disrespectful to you. You'd think a business would act more professional to their customers. Thanks for the review! I'm sorry for your experience.
3rd-May-2014 02:17 am (UTC)
Thanks, it's okay. I'm not that upset by it, I just want other people to know about what happened as I found it really sketchy.
2nd-May-2014 01:40 pm (UTC)
YES YES YES YES
Thank you so much for this. I'm really hoping to get my first lolita items from my-lolita-dress and I wasn't sure about it. Thank you so much. \^o^/
Also I'm really sorry about what happened with Kiseki. ;-;
~ Muffy. ♥
3rd-May-2014 02:19 am (UTC)
You're welcome! And good luck with your first coord!
2nd-May-2014 03:55 pm (UTC)
This is really helpful for the my-lolita-dress.com review, I plan to order with them next week! Limited budget for lolita!!!

And thanks for the storenvy review too, I feel sorry that the store owner seems can't understand your point. Glad you got the payment back!
3rd-May-2014 02:27 am (UTC)
You're welcome and thank you. I'm not really sure what was going on with Kiseki. Rereading it, I think they even said "How do we know you don't already have the item?" Like, uh, cos you didn't send it? That's how you know. Anyway, I hope you're happy with your order from MLD!
4th-May-2014 06:11 pm (UTC)
Never be afraid to "threaten" with bad feedback:
You were a customer and you were treated poorly. Even just a threat at that point is a blessing to somebody with just bad professionalism.

I would have just left the feedback without the warning after how many times I've been screwed over.
And I would have left bad feedback even with the refund.

People really need to stop coddling these kind of people.

Edited at 2014-05-04 06:11 pm (UTC)
5th-May-2014 02:18 am (UTC)
I did want to leave the bad feedback, but canceling the order makes it so I no longer have that option, but thank you for making me feel better about threatening the negative feedback. :)
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