The EGL Community
For Gothic & Lolita Fashion. Hosted by LiveJournal.
Buyer cancelled my invoice and blocked me? 
22nd-Feb-2013 11:05 am
Maybe it's a misunderstanding, but I don't think so. I can't get into contact with the girl. I'm blocked from her LJ I think (I can't send messages and she has nothing to comment on) and she ignores the Emails I send her. A few days ago I invoiced this girl. The communication was off because she took several days to respond, but finally she sent me her Paypal address and said it was alright if I invoiced her. A few days ago, I invoiced her. I checked my Paypal this morning and it says "Invoice Cancelled." I received an Email notification saying it was cancelled from Paypal as well. I made a post on the EGL sales and she PM'ed me, so again, I have nothing to comment on.
This girl has 100+ positive feedback on eglfeedbacks. I don't know what to do or why she is ignoring me. I'd feel bad if I left her neutral/negative feedback without talking to her first, but I've never had a buyer 1.) Take so long with payment 2.) Cancel the invoice and/or block me. Every buyer I've ever had paid within 24 hours of notified me that they were sending it through their bank account, thus taking a few days. But this girl? No notification or anything. I PM'ed her after I received her Paypal address telling her that I invoiced her.

Advice? I just want to know wtf.
Comments 
22nd-Feb-2013 07:11 pm (UTC)
Did you already mail anything? If not then just relist and don't worry about it. If you did mail it then I hope you have proof of shipping, open a claim with paypal.

You should also do an attention seller post on egl comm sales and discuss this with a mod. The mods will probably be able to give you more advice.
22nd-Feb-2013 07:23 pm (UTC)
No, I needed her address to mail it. Her address would be displayed if she paid the invoice, but she didn't so I didn't get her address. I'm just bloody pissed. Maybe I've been stuck with good buyers or something - I just don't understand why she would take so long to respond to my PM's and then later canceled my invoice :/
22nd-Feb-2013 07:48 pm (UTC)
Consider it this way, you dodged a bullet, who knows what other annoying things the buyer could do later on (like dispute/refund the money to her self AFTER you send the item.) Just remember not to sell to her again later, and be glad you got off pretty lucky. Lots of people have had their time wasted on egl-comm-sales by flaky buyers, so at least you're in good company I guess.
22nd-Feb-2013 09:43 pm (UTC)
+1

I'd still say contact an EGL_comm_sales mod and have them ask her what is up, that way, if there is any misunderstanding or concern on her part that might impact your reputation as a seller, it can be cleared up.

Beyond that, re-list the item, and possibly leave neg/neut feedback for her lack of professionalism if she had no reason beyond just not wanting it anymore. Blocking someone is really not an appropriate way to communicate that, especially after being invoiced.
22nd-Feb-2013 07:56 pm (UTC)
I agree with the poster above but if you really want to contact this person try to find out where she is from and then look up other member of her community and ask if anyone knows her facebook, email, etc. Maybe she isn't getting this info.
22nd-Feb-2013 08:10 pm (UTC)
I'd make an Attention buyer post on egl sales. If they don't reply is totally leave the neutral feedback. The community rules allow this and it would be deserved since they wasted your time
22nd-Feb-2013 09:23 pm (UTC)
If you didn't cancel the invoice then the buyer was probably the one to cancel it. I would definitely leave the appropriate feedback (neg or neut depending on your terms) and relist the item. It sounds like they are just passive aggressively telling you they don't want it any more :-/ Unfortunately users who have all positive feedback are not always perfect buyers! I feel like you have tried everything you could to contact the buyer so its not your fault!
22nd-Feb-2013 10:46 pm (UTC)
This is what I would do. Don't be shy about leaving the appropriate feedback. I'm surprised at the problems I read in the comments section of positive feedback.
22nd-Feb-2013 11:56 pm (UTC)
I agree with the other comments. You didn't lose your item so just move on, relist and leave what ever feedback you think is appropriate. You can also note that you would be happy to amend your feedback if they explain what happened.
23rd-Feb-2013 12:57 am (UTC)
Hi! Sales comm mod here. I'm sorry this has happened to you. This sounds like the buyer has backed out of the sale. It is possible as a buyer to cancel the invoice so if you haven't cancelled it then it's probably the buyer who has. Backing out of a sale after asking to be invoiced is grounds for leaving neutral or negative feedback (depending on what you feel is appropriate).

As a buyer, once they provide their paypal address and ask to be invoiced then they are committing to the sale. If they back out after that then neutral/negative feedback can be left for them.

It is also possible to relist an item if a buyer backs out but you need to get permission from a moderator to do so otherwise it could break the community rules. Feel free to PM me if you would like to do this and talk about it some more :)
23rd-Feb-2013 05:38 am (UTC)
Personally I'd leave her negative feedback really. That's just plain unacceptable, not to mention she wasted your time by not telling you that she did not want the item any more. Plus considering how she blocked you on purpose, I'd think she didn't want to deal with telling you/you PMing her about the item anymore.

Bad buyers deserve negative feedback.
23rd-Feb-2013 12:24 pm (UTC)
I totally agree with you!
24th-Feb-2013 03:54 am (UTC)
Something vaguely similar happened to me recently as well, but maybe more odd..? I was offering a service for tour goods at a concert I went to in Osaka, someone paid me to get a few items, I bought them, and then sent them an invoice for shipping - and they canceled the shipping invoice. I messaged the buyer and reminded them that my policy said no refunds unless an item is sold out. They replied "oh ok, can you send the invoice again?"
still have no clue what it was all about...

But I 100% say leave negative feedback. Don't worry about being seen as rude - they committed to the sale and didn't just ignore the invoice (so excuses like "I got sick" etc. aren't even an option), but outright cancelled it. That's absolutely terrible buyer etiquette and I feel like you owe it to any future sellers to leave the feedback so they know.
This page was loaded , : m GMT.