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Frustrated with BTSSB.... 
26th-Jan-2013 01:17 pm
Momoko
ok, so, I pre-ordered the Elisabeth bride if death JSK I and matching bonnet back in December. I have yet to receive it, and it took them almost two weeks to confirm they got my payment. the one time i asked about my order, the told me to please wait, that they would send it as soon as it "was prepared".

well I have been waiting; for weeks. I thought that I should have gotten my items by now....? they are up on the webshop, and all sold out.
I am worried that I wont get my items, and I don't want to be rude and ask again......I don't want them to get mad at me...you know how BABY is for misunderstanding emails in English (at least from what I have heard).

so I am just wondering if they busy from a sale or something?? b/c it said on the website when I ordered that the items would arrive in the middle of Jan. well now it's the end of Jan and I have yet to have my items sent.


Any advice would be much welcome. thank you.

~Biscuitchan

EDIT: sort of resolved. the bonnet has not been released yet. hence the delay.
Comments 
26th-Jan-2013 07:33 pm (UTC)
When I pre-ordered a kitty print dress and head bow from them (through tokyorebel) last May, I didn't receive the items until August. They could just be taking a long time. I recommend pre-ordering through tokyorebel, because they will give you better customer service (though they obviously do charge a bit more). I hope you get your items soon! :)
26th-Jan-2013 07:33 pm (UTC)
that's a good idea, I think next time I will pre-order through Tokyo Rebel *sigh*
thanks.
26th-Jan-2013 07:46 pm (UTC)
It's cheaper to order through TR, as far as I know. Their reserve prices are lower than baby's list price, and the shipping is cheaper than Japan EMS. I usually like to order from TR since I find baby's customer service... difficult at times. :P
26th-Jan-2013 07:39 pm (UTC)
Your order hasn't been shipped because they will ship the items together and the bonnet hasn't been released yet. you can still see it on the reserve page: http://www.babyssb.co.jp/reserve/elisabeth/index.html

i have been waiting for an order from the cock robin series since OCTOBER because the headdress from that series was not released yet. You just have to be patient. Baby has a lot of delays, especially with their headdresses, but your order will come once everything in the package is in stock.
26th-Jan-2013 07:42 pm (UTC)
aha! so that's why~! thank you so much. I REALLY appreciate you bringing that to my attention~!
26th-Jan-2013 09:32 pm (UTC)
no problem!! i've been there before and it gets frustrating :D

also i'd avoid emailing them because Sana can be sort of rude with her responses haha
26th-Jan-2013 09:46 pm (UTC)
yeah that's what I've heard about them being rude ;_; so I guess I'll just try to be patient.
26th-Jan-2013 09:59 pm (UTC)
once you see it leave the reserve page then you will know it is coming soon. and once it hits the main website for sale it should be on its way to be shipped.
26th-Jan-2013 10:00 pm (UTC)
that's really good to know. I seriously never thought about it before like that.
26th-Jan-2013 10:02 pm (UTC)
haha well when i reserve things i stalk the reserve page like crazy to see when they finally make it off. i also made the mistake of emailing and asking once where my items were only to be barked back at by Sana. I'm sure she just gets flooded with questions over and over for the same thing and it gets frustrating.
26th-Jan-2013 07:42 pm (UTC)
I received this morning an e-mail saying they will ship my items "as soon as they can be prepared" too, well at least now I know I won't receive them before June :')
26th-Jan-2013 07:43 pm (UTC)
glad I'm not the only one *sigh*
27th-Jan-2013 02:28 am (UTC)
i'm in the same boat as you. i reserved through Baby SF, and i got the JSK II and headdress, and the headdress isnt released yet. I expect my order to be her in Feb, which sucks...
27th-Jan-2013 02:54 am (UTC)
Honestly, Baby just takes a really, really long time with their reserves u_u and they're not very good about notifying you of delays. In the future, you can also reserve through BTSSB SF's e-mail- like TR, they have great customer service, a lower price than the website, and they're much more communicative than the international webstore!
28th-Jan-2013 07:24 pm (UTC)
This!! I love Baby's SF staff. They are great to work with, super fast and clear with their responses.
27th-Jan-2013 12:26 pm (UTC)
I also haven't received my Elisabeth dress yet. I think I will get it at the beginning of feb... no hurry
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