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16th-Jan-2013 08:01 pm
I recently ordered one of their 2013 happy sets and got the automatic email right after I ordered but have yet to receive the invoice. The order date was January 9th 2013. It has been only 5 work days but last time I herd back from them sooner. Should I do something? Thanks in advance!
Comments 
17th-Jan-2013 04:29 am (UTC)
They were closed from the 12th until the 16th, so there is no reason to worry :)
17th-Jan-2013 05:01 am (UTC)
Oh okay :) thank you!
17th-Jan-2013 04:42 am (UTC)
On the IW front page it says:
To customers who are using the online shop
Due to the massive numbers of orders for the sale, our shipments and replies are getting late [sic] than usual. Sorry for the inconvenience and thank you very much for your understanding.

Also, if you scroll down to the bottom of the page there is a calender showing when the English-speaking online staff are it. As arukochan pointed out, they were closed from the 12th-16th. I would recommend waiting a few more days.
17th-Jan-2013 05:02 am (UTC)
Will do! Thank you :3
17th-Jan-2013 04:42 am (UTC)
I tried buying from their online shop with an SS and they told me that they are extremely backed up with orders (happy sets, sale items, and regular priced items) and that it'll be some time before they catch up.
I emailed IW 5 days ago inquiring about the items before I chose an SS to be a liaison sort to speak, and I still haven't received a reply.
17th-Jan-2013 05:03 am (UTC)
Oh ok :) thanks for the info
17th-Jan-2013 09:24 am (UTC)
I did the exact same thing and am having the same issue, and I think there was a similar question posted a few days ago. Based on the comments here though, I'd say there's no need to worry yet :)
17th-Jan-2013 10:38 am (UTC)
I hope it helps you to know that I ordered on Jan. 7th and I just now got my invoice from them, with a note saying they were sorry it took so long!
17th-Jan-2013 02:14 pm (UTC)
The same happened to me but they've just sent me the invoice today so, just wait 1 or 2 days, i think the'll surely answer you :)
17th-Jan-2013 08:13 pm (UTC)
When I ordered during IW's winter sale last year, it took them 3 weeks to send me an invoice after the automatic reply xD

I placed my order on the day of the sale & still have no invoice yet, but I'm not worried.

Edited at 2013-01-17 08:13 pm (UTC)
18th-Jan-2013 01:14 am (UTC)
Sorry if this is kind of OT and I hope I don't hijack the thread, but I have similar situation and is having a little problem. If the invoice took that long to be send, is it possible to change my shipping address after they send an email confirming their stock? It's the first time I ever buy from a sale, and I have never thought it will take that long for them to respond. I am travelling out of my country for holiday on February, and no one will be at home to receive my package. So if it's possible I am thinking to change the shipping address to my university dorm address so my landlady can retrieve it for me and I'll pick it up after holiday ends.
19th-Jan-2013 04:19 am (UTC)
When they invoice you they'll ask if you want to make any changes to your order and you can inform them then. However, just to be safe, you should add your dorm address as one of your paypal shipping addresses and maybe email them about it now before they print their shipping labels.
19th-Jan-2013 05:27 am (UTC)
Oh, ok. Thanks for the information. :)
18th-Jan-2013 09:44 pm (UTC)
were you able to get everything that you wanted to order, though?
19th-Jan-2013 04:15 am (UTC)
Yes, I was worried because the things I wanted got sold out a few days after I placed my order, but it was all safe :)
6th-Feb-2013 07:25 pm (UTC)
I hope they shipped mine out soon.

I placed an order on January 26, I haven't heard from them for a few days so I sent them an e-mail and on January 31st they responded and sent me a Paypal invoice.

I paid right away that day and now I am waiting for a tracking number. They are open tomorrow and friday, I hope to hear from them with a tracking number, they did say it might take 1-2 weeks to get the items from stores to their warehouses >_
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