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Paypal Payment Reversal 
17th-Nov-2012 06:32 am
So i sold a Angelic Pretty dress aprox. 3 months ago
The transaction was made without problems
Today, however, i received an email about a reversal of the transaction, so now
my account is negative 393....
I actually used paypal to print out the USPS shipping label, so paypal should have the 
tracking number and be able to confirm the package was delivered.
So why is it that paypal accepted the payment reversal made by the buyer?
What can i do to get my money back...?
This is f'ed up.... and i knew this might happen, i shouldve listened to my gut and took a photo of the package and its contents...
This makes me so angry...
Help, please?
17th-Nov-2012 06:16 pm (UTC)
Basically. Paypal offers the personal payment option without any seller protection so that people can send money as presents to people they know and trust. So people paying back friends money they borrowed, sending small sums of money as birthday gifts, etc. To be nice, and because they understand that these sorts of transactions aren't business for either party, they waive the fees. It's a free service that the paypal business offers to make customers happy, and to build trust so that when those people want to buy and sell things and use the options that paypal charges for, they will already have a relationship with the person.

That said, It's against paypal's terms to sell things using personal payments:
4.1 Receiving Personal Payments. If you are selling goods or services, you may not ask the buyer to send you a Personal Payment for the purchase. If you do so, PayPal may remove your ability to accept Personal Payments.

Their whole business model is built around them getting a slice of the profit when people buy and sell; that's how they make money and how they can afford to offer payment protections. So if you go against their rules for offering the free personal option for sales transactions, they aren't required to help you in any way, in fact their terms say they can penalize you for it.

I'm really sorry that it went south, and I know it must be really tough, but I don't think paypal will really do anything in this case. :(
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