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Taobao now Help  
12th-Nov-2012 10:00 pm
This is my first time purchasing with Taobao and I'm rather confused. My friend introduced me to Bhinder and I'm regretting not using it! The thing is do i have to wait for the seller to get my item in their possesion before they ship it to me? Or do they already have it and i am awaiting for the seller to say they shipped it and they are just very very slow (almost a week slow ^^")
The site says my payment is complete so I guess I am just waiting? Please help!
13th-Nov-2012 03:05 am (UTC)
the usual process is: You pick your items from the taobao store> you send the links qty/color/size to your SS > you pay the SS for the item cost, the SS fee, and the domestic shipping (shipping from the taobao store to the SS) > then you wait for the items to be made/shipped to the SS (this sounds like the step you are on) this step is the waiting step, usually! Depending on the items ordered, the store ordered from, the stock, etc, then you can wait several weeks to months (if you have custom orders, it takes a long time!) > once the items arrive to your SS, you will receive an email and your final payment, which is the shipping cost from the SS to you. Hope this helps! If you can provide the items ordered, maybe someone who has ordered those same items or from the same shop (some stores take a VERY long time no matter what, like HMHM, they take several months) can tell you how long they had to wait.

Hope this helps, have a great night.
13th-Nov-2012 03:06 am (UTC)
Personally I love Taobaonow. It's a shopping service though so you pay, they purchase the items and wait for them to arrive at the SS, then you pay a second invoice for shipping from them to you.
13th-Nov-2012 04:31 am (UTC)
Like previously stated, you are waiting for the seller to send the items to the shopping service who will ship them to you when they're all received. Depending on the shopping service and where the items are coming from it can take quite a while! The shopping service will most likely inform you when they have received items and will ship to you.

Also, I think taobaospree is the best shopping service. There is email communication during the whole process to make things very clear !

Good luck :3
13th-Nov-2012 04:47 am (UTC)
Yes, you have to wait for the seller to get it; also do factor in a lot of Taobao stores have only weekday work days so weekends might not factor into shipping times or production times (if your item has to be made).
13th-Nov-2012 01:34 pm (UTC)
Taobaonow is not a shop: it's a shopping service.
They just purchase the items from stores for you.

You tell them what items you want to order > they order them from the shop > shop sends the items to taobaonow > taobaonow sends the items to you.

Some items are made to order and may take up to 4 weeks to be made; in all the experience I've had with taobaonow, they are very communicative and answer all questions.
13th-Nov-2012 01:47 pm (UTC)
Thank you all so much! I feel relieved♥
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